Frequently Asked Questions
Depending on the consultation required, we will have different treatment times.
Physiotherapy and/or osteopathy, psychology and occupational therapy last 50 minutes, although we make appointments every hour to have enough time to attend to you calmly.
Physiogenomics lasts 90 minutes for your first visit and 60 minutes for check-ups.
Nutrition: The first consultation is 50 minutes and the check-ups are 30 minutes.
We try to ensure that recovery is optimal with the least number of sessions possible. Each patient, depending on their pathology and general condition, as well as their response to treatment, will determine the path to follow, which will always be agreed upon between therapist and patient.
Physiotherapy, psychology and occupational therapy services are available for 5 sessions, costing 200 euros. Nutrition also has 5-session vouchers, costing 185 euros. The vouchers are valid for 12 months from the time of purchase and are transferable to one person in the family unit, who must be chosen at the time of purchase. The vouchers never include the first consultation.
No. Vouchers are transferable to someone in the household but are not transferable between different therapies. For example, a physiotherapy voucher can only be used for physiotherapy.
Additionally, vouchers cannot be applied to sessions held with our director.
Important: Vouchers cannot be returned in whole or in part, nor can their validity be extended under any circumstances.
Our policy is strict because our professionals' time is very valuable. An appointment cancelled less than 24 hours in advance must be paid for, and if it is a voucher, it will be discounted. We only consider cancellations made less than 24 hours in advance due to emergencies for which a justification can be provided.
In addition to cash payment, we also accept card payment. Occasionally the dataphone may fail and we accept transfers.
No. We are not currently aligned with these services because they prevent us from offering the quality you require. If your policy includes reimbursement, you can contact us and we will issue the invoice so you can submit it to your insurer.
Yes, our centre has a health registration and therefore all our professionals have a university degree along with the corresponding professional membership that enables them to treat this pathology.
We know that the first contact is the most important. In order to have all the necessary information and to ensure that our treatment is as effective as possible, we will need to know the patient's entire medical history, including, to the extent possible, any medical reports, tests or imaging tests available, even if you believe they are not related to the pathology.
In physiotherapy and occupational therapy we recommend that you come to the consultation in comfortable clothing, as the health care professional may ask you to uncover your clothes in order to carry out a complete assessment of your system.
The first consultation is the first time you come to EZMA or if your last visit was more than eighteen months ago.
These are consultations where the treatment plan has already been drawn up, and they will be adapted to the pathology that the patient presents (shoulder pain will not be the same as migraines or depression will not be the same as anxiety) until discharge. During the time between the first consultation and the following ones, if you have obtained new medical tests, it is advisable that you bring them with you so that they can be taken into account in the treatments.
Yes. The physiotherapist will use all the necessary techniques and materials to address your case without any additional expense.
Of course! There is no better gift than health. At EZMA SALUD we have gift cards with a special design, perfect for any occasion.
Come to our center and surprise with the best gift.